Privacy Policy

This Privacy Policy explains how Stellix Soft LLC("Stellix Soft," "we," "us," or "our") collects, uses, shares, and protects information when you use Nova(the "Service"), including our website, application, APIs, and related services.

By using the Service, you agree to this Privacy Policy. If you do not agree, do not use the Service.

1. Who we are

Nova is operated by Stellix Soft LLC. For privacy questions or requests, contact us at sales@stellixsoft.com.

2. Information we collect

Account and profile information

• Name, email address, organization name, role, and authentication identifiers (including via our identity provider)
• Billing and subscription details processed by our payment provider (we do not store full payment card numbers)

Customer CRM and workspace content

• Leads, prospects, accounts, contacts, notes, tasks, pipelines, and other records you or your team enter into the Service
• Email content, templates, sequences, calendar events, and related metadata when you connect or use those features
• Files, knowledge-base content, and other materials you upload for product features such as personalization or AI assistance

Connected services

If you connect third-party accounts (for example Google for Gmail or Calendar), we receive the data necessary to provide the integration, subject to your permissions and the third party's terms.

Usage, device, and technical data

• Log data such as IP address, browser type, device information, timestamps, and pages or features accessed
• Product telemetry (feature usage, performance metrics, and error reports) used to operate and improve the Service
• Cookies and similar technologies needed for authentication, security, preferences, and basic analytics

Communications

When you contact us (sales, support, waitlist, or demo requests), we keep the information you provide so we can respond and follow up.

3. How we use information

We use information to:

• Provide, maintain, secure, and improve the Service
• Authenticate users, manage organizations, and enforce access controls
• Send transactional messages (invites, security alerts, product notices)
• Power features you enable, including outbound workflows, email sending/tracking where configured, reply handling, and AI-assisted suggestions grounded in your workspace content
• Process billing and prevent fraud or abuse
• Comply with law and respond to lawful requests

We do not sell your personal information. We do not use your CRM content or connected mailbox content to train foundation models for unrelated third parties.

4. AI features

Some Nova features use artificial intelligence to generate suggestions, summarize content, or assist workflows. When those features run, relevant workspace content may be processed by our systems and carefully selected AI providers solely to deliver the feature you requested. You remain responsible for reviewing AI output before sending it externally.

5. How we share information

We may share information with:

• Service providers that help us host, authenticate, deliver email, process payments, monitor errors, or provide AI inference — bound by contractual obligations to protect data
• Your organization admins, who can manage users and workspace content within your tenant
• Professional advisors (legal, accounting) when needed
• Authorities when required by law or to protect rights, safety, or the integrity of the Service
• Successors in connection with a merger, acquisition, or asset transfer, subject to appropriate protections

6. Data retention

We retain account and workspace data while your organization is active. After cancellation or deletion requests, we generally retain data for a limited period (typically up to 30 days) for recovery and legal/compliance needs, then delete or anonymize it from active systems, except where longer retention is required by law or for dispute resolution, security, or backup integrity.

7. Security

We use industry-standard measures appropriate to the nature of the data, including encryption in transit, access controls, and tenant isolation practices. No method of transmission or storage is fully secure; you are responsible for safeguarding credentials and configuring integrations appropriately.

8. International transfers

We may process information in the United States and other countries where we or our providers operate. Where required, we use appropriate safeguards for cross-border transfers.

9. Your rights and choices

Depending on your location, you may have rights to access, correct, export, or delete personal information, or to object to or restrict certain processing. To exercise these rights, email sales@stellixsoft.com. We may need to verify your identity and, for organization data, coordinate with your workspace admin.

You can disconnect third-party integrations from the product settings (where available) and control marketing emails via unsubscribe links.

10. Children

The Service is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided information, contact us and we will take appropriate steps.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. Continued use of the Service after changes become effective constitutes acceptance of the updated policy.

12. Contact

Stellix Soft LLC
Privacy inquiries: sales@stellixsoft.com
Website: https://nova.stellixsoft.com